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Terms and Conditions for CutePetsLove

Last Updated: December 31, 2025

Welcome to CutePetsLove! These Terms and Conditions ("Terms") govern your access to and use of our website (cutepetslove.com) and the purchase of pet accessories and toys offered through our online store. By accessing or using our website and placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. General Terms

  • Eligibility: You must be at least 18 years old or have parental consent to make a purchase.

  • Account: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

  • Changes to Terms: We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the site after changes constitutes acceptance of the new Terms.

2. Products and Orders

  • Product Information: We strive to display accurate product images, descriptions, and prices. However, errors may occur. We reserve the right to correct any errors and cancel orders affected by them.

  • Pricing: All prices are in [your currency, e.g., BRL or USD] and subject to change without notice. Prices do not include shipping costs or applicable taxes/duties, which will be added at checkout.

  • Order Acceptance: Placing an order does not guarantee acceptance. We may refuse or cancel any order for reasons including product availability, pricing errors, or suspected fraud.

  • Dropshipping Model: We operate on a dropshipping basis, meaning products are shipped directly from our suppliers. Availability and fulfillment are dependent on third-party suppliers.

3. Payments

  • Accepted Methods: We accept payments via the methods displayed at checkout (e.g., credit/debit cards, Pix, etc.).

  • Security: All transactions are processed through secure third-party payment providers. We do not store your full payment details.

  • Currency and Taxes: You are responsible for any additional taxes, customs duties, or fees imposed by your country.

4. Shipping and Delivery

Please refer to our separate Shipping Policy for detailed information on processing times, delivery estimates (7-30 business days), tracking, and international shipping responsibilities.

5. Returns and Refunds

Please refer to our separate Refund and Return Policy for details on eligibility, timelines (including the 14-day return window and 7-day right of regret for Brazilian customers), and procedures.

6. Intellectual Property

  • All content on the site, including images, text, logos, and designs, is owned by CutePetsLove or our suppliers and protected by copyright and trademark laws.

  • You may not reproduce, distribute, or use any site content for commercial purposes without our written permission.

7. Limitation of Liability

  • To the fullest extent permitted by law, CutePetsLove shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products.

  • Our total liability shall not exceed the amount you paid for the product in question.

  • Products are provided "as is" without warranties of any kind, express or implied.

8. User Conduct

  • You agree not to use the site for any unlawful purpose or to interfere with its operation.

  • You are prohibited from posting harmful, offensive, or infringing content.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy (add a separate page for this if not already created).

10. Governing Law

These Terms shall be governed by the laws of [your country/jurisdiction, e.g., Brazil for Brazilian customers]. Any disputes will be resolved in the courts of [relevant city/country].

11. Contact Us

If you have questions about these Terms, please contact us at luanda.lima@cutepetslove.com.

Thank you for shopping with CutePetsLove! We appreciate your trust and look forward to providing adorable products for your pets. 🐾

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